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Why is my order on hold?

Why is my order on hold?

Your order may be placed on hold for a variety of reasons. We will always email you notifying you of the on-hold status and reason. These appear as automated emails and are sent from support@sheetlabels.com. Be sure to check your junk/spam folder as well as these may be inadvertently delivered there. If you are unsure why your order is on hold, please contact Sheet Labels and a member of our client services team will assist you. Common reasons for orders being placed on hold include the following:

Customer Related

  • Awaiting New Artwork
  • Awaiting Decision/Approval to Move Forward
  • Proof Approval Needed
  • Customer Hold

Sheet Labels Related

  • Material Delay/Shortage
  • Quality Concern(s)
  • Faulty/Damaged Die, New Die Needed
  • Accounting
    • Pending Refund/Cancellation

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Related FAQ's

When will my order ship? › What type of print files do you require? › Can I place an order with multiple artworks if I use your design tool? › Why do the colors on my labels look different than the digital proof?  › Where do I enter promo codes? › Can I order samples? › Do you offer international shipping?  › Can I make changes to my order after placing it?  › Do you have a reseller program?  › How do I cancel an order or request a return?  › Can I customize my preprinted labels?  › How do I apply the free shipping deal?  › How do I check my order history?  › What is a digital proof? › Where are you located? ›

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Need help? We’re here!

Our expert customer service team is ready to help you with any questions or concerns you may have. Real time help is available Monday through Friday 9AM - 6PM EST
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